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I have made a payment with an incorrect OCR number

No worries, your payment will remain on our client funds account until we make a manual match.

Updated over 2 months ago

Send an email to ([email protected]) with the information below and we'll help you with a manual match to the intended invoice. Please remember that if you send in a proof of payment with sensitive information present, you should consider using our safe drop zone.

The only thing you need to do is to send us information about your payment together with the correct OCR-number. What we need to know about the payment is:

Amount

Date of payment

Payment reference/OCR number

When everything is done you'll receive a confirmation through email.

Note! If your payment has been unplaced att Billogram for over 30-60 days we will refund the money to you.

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