If the incorrect payment has been with us for more than 2 months, it will already have been refunded as a value check sent by post.
If you instead wish to have the payment refunded directly to your bank account, we require a receipt from the bank. This is because bank details do not accompany the transaction, as they are not public information. We also need this documentation to ensure that the refund is sent to the correct payer.
A screenshot of the payment from your bank is sufficient as proof of payment. The following information must be clearly visible in a single image:
Amount
Payment date
Payment reference/OCR number
Sender's account number
Please send this information to [email protected].