Our phone line is open 24/7, but our office hours are Monday to Friday, 08:00–17:00. During busy periods, calls may be forwarded to an external switchboard.
We recommend emailing us for faster assistance, especially for inquiries that require documentation, such as:
Rental inquiries: [email protected]
Appeals: [email protected]
Maintenance issues: [email protected]
We do not handle sensitive matters like appeals or contract terminations over the phone to avoid misunderstandings.